Nathan Ewald

Education

Siemens

2015 Atlanta, GA

PCS7 System Engineering I Certificate

Missouri University of Science & Technology

2013 Rolla, MO

B.S. Information Science & Technology Minor in Business

Experience

Senior Technical Account Manager

April 2021 - Present Amazon Web Services

Work as a liaison with Enterprise Support customers to ensure smooth communications and to increase productivity within customer environments. This includes training on AWS services, monitoring customer cases to ensure proper prioritization/quick resolution, and helping monitor/provide insights into customer AWS spend.

Support Team Lead

February 2018 - April 2021 Forensic IT

Manage team of eight people to successfully hit monthly KPI targets, act as sole escalation point for team members on 24/7/365 production-impacting hotline, help drive all production-impacting issues to root cause, train & build team members in root cause analysis methodology and debugging tools

Forensic Systems Engineer

June 2013 - February 2018 Forensic IT

Manage problem tickets and deliver root cause analysis, participate in 24/7/365 production-impacting hotline & on-call rotation, monitor system/virtualization environment health & resolve issues, monitor virus alerts & resolve issues

Technologies

Active Directory

C#

Crowdstrike

Cylance

Databases (Oracle/Sybase/MSSQL)

Docker/LXC

FactoryTalk

iFIX

JIRA/JQL

Kubernetes

Linux

Microsoft Clustering

NetApp

Powershell

SCCM

SCOM

Siemens PCS7 (WinCC, Batch)

SQL

VDI (Horizon)

vROps

vSphere

Windows

WonderWare

WSUS

Troubleshooting Tools

DebugDiag

Dependency Walker

Diskpart

ESXTOP

Parted

Performance Monitor

Poolmon

Process Explorer

Process Monitor

PSCP

PuTTY

Sysinternals Suite

Tcpdump

TCPView

Userdump

VMSS2Core

Windbg (Debugging Tools for Windows)

WinDirStat

WinSCP

Wireshark