Resume
Education
AWS Certified Solutions Architect – Professional
Dec 2022 - Dec 2025 Amazon Web Services (AWS)
AWS Certified Solutions Architect - Professional helps certified individuals showcase advanced knowledge and skills in providing complex solutions to complex problems, optimizing security, cost, and performance, and automating manual processes.
AWS Certified Solutions Architect - Associate
Sep 2021 - Dec 2025 Amazon Web Services (AWS)
AWS Certified Solutions Architect - Associate is focused on the design of cost and performance optimized solutions.
PCS7 System Engineering I Certificate
2015 Siemens
This course taught how to create a proper PCS 7 multiproject and configure the hardware of AS and PC stations. It also taught how to create user programs compliant to PCS 7 standards using the most important tools like CFC, SFC and graphical tools of the PCS 7 engineering toolset. Finally, it taught bulk engineering using the Import/Export-Assistant and Control Module Types and their instances using the Technological List Editor.
B.S. Information Science & Technology & Minor in Business
2013 Missouri University of Science & Technology
Graduated in May 2013
Experience
Senior Technical Account Manager
April 2021 - Present Amazon Web Services
Work as a liaison with Enterprise Support customers to ensure smooth communications and to increase productivity within customer environments. This includes training on AWS services, monitoring customer cases to ensure proper prioritization/quick resolution, and helping monitor/provide insights into customer AWS spend.
Support Team Lead
February 2018 - April 2021 Forensic IT
Manage team of eight people to successfully hit monthly KPI targets, act as sole escalation point for team members on 24/7/365 production-impacting hotline, help drive all production-impacting issues to root cause, train & build team members in root cause analysis methodology and debugging tools
Forensic Systems Engineer
June 2013 - February 2018 Forensic IT
Manage problem tickets and deliver root cause analysis, participate in 24/7/365 production-impacting hotline & on-call rotation, monitor system/virtualization environment health & resolve issues, monitor virus alerts & resolve issues