Hello, I’m Nathan Ewald! I am a Senior Technical Account Manager with Amazon Web Services, striving to deliver the best service and results for my customers. I love camping, hiking, travel, and tinkering with my homelab. You can also check out my blog (Self-Hosted Labs) and Wiki (Selfhosting.wiki)!
Download Resume
PCS7 System Engineering I Certificate
B.S. Information Science & Technology Minor in Business
Work as a liaison with Enterprise Support customers to ensure smooth communications and to increase productivity within customer environments. This includes training on AWS services, monitoring customer cases to ensure proper prioritization/quick resolution, and helping monitor/provide insights into customer AWS spend.
Manage team of eight people to successfully hit monthly KPI targets, act as sole escalation point for team members on 24/7/365 production-impacting hotline, help drive all production-impacting issues to root cause, train & build team members in root cause analysis methodology and debugging tools
Manage problem tickets and deliver root cause analysis, participate in 24/7/365 production-impacting hotline & on-call rotation, monitor system/virtualization environment health & resolve issues, monitor virus alerts & resolve issues
