Hello, I’m Nathan Ewald! I am a Senior Technical Account Manager with Amazon Web Services, striving to deliver the best service and results for my customers. I love camping, hiking, travel, and tinkering with my homelab. You can also check out my blog (Self-Hosted Labs) and Wiki (Selfhosting.wiki)!
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AWS Certified Solutions Architect - Professional helps certified individuals showcase advanced knowledge and skills in providing complex solutions to complex problems, optimizing security, cost, and performance, and automating manual processes.
AWS Certified Solutions Architect - Associate is focused on the design of cost and performance optimized solutions.
This course taught how to create a proper PCS 7 multiproject and configure the hardware of AS and PC stations. It also taught how to create user programs compliant to PCS 7 standards using the most important tools like CFC, SFC and graphical tools of the PCS 7 engineering toolset. Finally, it taught bulk engineering using the Import/Export-Assistant and Control Module Types and their instances using the Technological List Editor.
Graduated in May 2013
Work as a liaison with Enterprise Support customers to ensure smooth communications and to increase productivity within customer environments. This includes training on AWS services, monitoring customer cases to ensure proper prioritization/quick resolution, and helping monitor/provide insights into customer AWS spend.
Manage team of eight people to successfully hit monthly KPI targets, act as sole escalation point for team members on 24/7/365 production-impacting hotline, help drive all production-impacting issues to root cause, train & build team members in root cause analysis methodology and debugging tools
Manage problem tickets and deliver root cause analysis, participate in 24/7/365 production-impacting hotline & on-call rotation, monitor system/virtualization environment health & resolve issues, monitor virus alerts & resolve issues
